Last Updated 04/30/2023

We appreciate you visiting our website, www.riddlecloth.com (the “Siteowned and operated by Riddle Cloth, (“Riddle Cloth,” “we,” “us,” and “our”). Here at Riddle Cloth we believe that you have a right to know what information we collect from you, and we want you to understand our commitment to protecting your privacy. We’ve created this Privacy Policy to let you know what to expect when you interact with us on the Site, or through our related online and offline offerings (collectively, the “Services”). This Privacy Policy may be updated from time to time and we will notify you of any material changes by posting the new Privacy Policy on the Site and taking other actions as required by applicable law. We recommend that you consult this policy regularly for any changes.

By using our Services, you agree to the use, disclosure and procedures this Privacy Policy describes. You may provide information to Riddle Cloth in a variety of ways, including: making online or in-store purchases, participating in surveys, during events such as sweepstakes, and requesting Services or information. Please note that this Privacy Policy does not apply to third party websites (“Third Party Services”), such as, but not limited to, Facebook, Twitter, Pinterest and Instagram, that we do not own or control, even if you access them through the Services. We try to work only with Third Party Services that share our respect for your privacy, but we cannot take responsibility for their practices, content, or privacy policies. We encourage you to carefully review the privacy policies of any Third Party Services you access so that you know how they will use and share your information.

WHAT INFORMATION WE COLLECT

Our primary goals in collecting information are to improve our Site, , Services, features and content, and to enable users to enjoy and easily navigate the Site. The information we collect from you falls into two categories: information that relates to an identified or identifiable natural person (“Personal Information”) and information that, by itself, does not identify and cannot be used to identify a natural person (“Non-Personal Information”). This Privacy Policy includes information about both types and will tell you how we might collect and use each.

Personal Information we may collect from you includes:

• YOUR NAME AND EMAIL ADDRESS
• LIVE CHATS AND CUSTOMER SERVICES PHONE CALLS
• RESPONSES TO ANY ONLINE SURVEYS RUN BY CHUBBIES, EITHER ON OUR WEBSITE OR VIA OUR EMAIL LIST
• YOUR CREDIT CARD INFORMATION (ALTHOUGH WE USE A THIRD PARTY PAYMENT PROCESSOR), BILLING ADDRESS AND SHIPPING ADDRESS, AND PHONE NUMBER
• THE IP ADDRESS OF THE COMPUTER YOU USE TO ACCESS OUR SERVICES, POTENTIALLY INCLUDING LOCATION DATA BASED OFF OF THAT IP ADDRESS
• CONTENT YOU PROVIDE ON INTERACTIVE FEATURES (E.G., SOCIAL MEDIA PAGES, OUR BLOG, PURCHASE REVIEWS, ETC.)

We may also collect some of the following Non-Personal Information from you:

• THE TYPE OF BROWSER SOFTWARE YOU ARE USING
• OTHER NON-PERSONALLY IDENTIFIABLE TRAFFIC DATA
• THE DATE AND TIME YOU ACCESS OUR SERVICES
• THE DATE AND TIME YOU ACCESS OUR SERVICESTHE WEBSITE ADDRESS, IF ANY, THAT LINKED YOU TO OUR SITE
• SEARCH ENGINE SEARCH TERMS AND ADVERTISING CLICKS/ACTIONS
• PRODUCTS YOU PURCHASE FROM US

Depending on where you are located, Non-Personal Information may be considered “personal data” and/or “personal information” under applicable data protection laws.

Cookies and Pixel Tags.

Like many websites, we use “cookies,” pixel tags, and other technologies to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We use session ID cookies to enable certain features of the Site and App, to better understand how you interact with the Site and App and to monitor aggregate usage by Riddle Cloth Users and web traffic routing on the Site and App. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site, App and Service and then close your browser. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you may not be able to use all portions of the Site, App or all functionality of the Service.

Analytics

We may also use Google Analytics and other service providers to collect analytics information on our Services. For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/.

You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.

Phishing

Identity theft and the practice currently known as “phishing” are of great concern to Riddle Cloth and e-commerce companies generally. Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, your login information, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication. For more information about phishing, visit the Federal Trade Commission’s website.

HOW DO WE USE THIS DATA?

Providing Services, Products and Information to our Customers including:

• ACCOUNT INFORMATION MANAGEMENT
• ACCESS TO SPECIFIC FEATURES, GIFTS, PRODUCTS, AND REWARDS
• PAYMENT AND TRANSACTION PROCESSING
• CUSTOMER SERVICE RESPONSES
• CONTACT TO GET FEEDBACK ON YOUR EXPERIENCES WITH THE BRAND, OUR SERVICES AND OUR PRODUCTS
• ORDER AND ACCOUNT-LEVEL COMMUNICATIONS INCLUDING EMAIL AND PUSH NOTIFICATIONS

Administrative functions, including:

• MEASURING AND PREDICTING INTEREST IN OUR CURRENT, OR POTENTIAL, PRODUCTS AND SERVICES AND/OR DEVELOPING NEW PRODUCTS AND SERVICES FOR OUR CUSTOMERS, AS WELL AS MANAGING QUALITY OF OUR PRODUCT AND SERVICE OFFERINGS
• ENFORCE OUR TERMS OF SERVICE AND COMPLY WITH OUR LEGAL OBLIGATIONS
• CARRY OUT AUDITS
• IDENTITY VERIFICATION
• DETECT AND PREVENT SECURITY INCIDENTS AND ILLEGAL OR FRAUDULENT ACTIVITIES
• PURSUING OUR LEGITIMATE INTERESTS, SUCH AS DIRECT MARKETING, RESEARCH AND DEVELOPMENT (INCLUDING MARKETING RESEARCH), NETWORK AND INFORMATION SECURITY, AND FRAUD PREVENTION

Marketing purposes, including:

• SHOWING RELEVANT PRODUCTS, CONTENT, OFFERS AND GENERAL ADVERTISEMENTS TO OUR CUSTOMERS AND POTENTIAL CUSTOMERS ACROSS A VARIETY OF ADVERTISING CHANNELS INCLUDING SOCIAL MEDIA ADVERTISING, DISPLAY ADVERTISING, ADVERTISING NETWORKS, CROSS DEVICE TRACKING, TELEVISION ADVERTISING, RADIO ADVERTISING, AND OTHERS
• SENDING PROMOTIONAL EMAILS, PUSH NOTIFICATIONS, OR OTHER COMMUNICATIONS ABOUT RELEVANT PRODUCTS OR CONTENT
• CUSTOMIZATION OF OUR WEBSITE CONTENT TO ENHANCE OUR CUSTOMERS’ SHOPPING EXPERIENCE
• WE MAY SHARE YOUR INFORMATION WITH OUR PARENT COMPANY, SUBSIDIARIES, AFFILIATES, OR SISTER COMPANIES AS PART OF OUR MARKETING OR ADVERTISING STRATEGY.

Ongoing research and development:

• WE MAY SHARE DE-IDENTIFIED AND/OR AGGREGATED INFORMATION WITH THIRD PARTY PARTNERS FOR THE PURPOSES OF INDUSTRY RESEARCH AND ANALYSIS, DEMOGRAPHIC PROFILING AND OTHER SIMILAR PURPOSES. WE ALSO MAY CONTRACT TO OTHER THIRD PARTIES TO PROVIDE US MORE INFORMATION ON OUR CUSTOMER BASE, TO SERVE THE PURPOSES OF BETTER TARGETING, CUSTOMIZING, AND ANALYZING OUR MARKETING AND OUR PRODUCTS/SERVICES
• WE ALSO MAY CONTRACT TO PARTNERS WHO HELP US RUN AND MANAGE CUSTOMER SURVEYS TO GATHER INFORMATION ON OUR PRODUCTS, SERVICES, AND MARKETING. ALL SURVEYS ARE VOLUNTARY, AND THE INFORMATION WE GATHER IN THESE SURVEYS WILL SERVE TO ENHANCE OUR MARKETING, PRODUCTS, AND SERVICES IN THE FUTURE. BY PARTICIPATING IN OUR SURVEYS, YOU ARE AGREEING TO THIS USE OF THE SURVEY DATA IN A DE-IDENTIFIED AND/OR AGGREGATED MANNER

Consent:

• WE MAY USE PERSONAL INFORMATION FOR OTHER PURPOSES THAT ARE CLEARLY DISCLOSED TO YOU AT THE TIME YOU PROVIDE PERSONAL INFORMATION OR WITH YOUR CONSENT.

INFORMATION SHARING AND DISCLOSURE

Riddle Cloth appreciates that our users are active in many different communities, both offline and online, and we like facilitating that wherever we can. Some parts of our Services can be linked up with other accounts you have, such as your Facebook, Pinterest, or Twitter. If you link to Third Party Services from our Services, we may collect some information about your use of the Third Party Service. We will only be able to collect the information if you’ve authorized the Third Party Service to provide us with that information or if you’ve made the information public. Additionally, if you mention us through your Third Party Services, we may collect information and content related to your comment that is publicly available. If you wish to limit the information available to us, you should be sure to manage the privacy settings of your Third Party Services. One thing we won’t ever store is your Third Party Service password.

De-Identified and/or Aggregated Information

We may also use Personal Information and other data about you to create de-identified and/or aggregated information. We may share de-identified and/or aggregated information, with third parties for industry analysis, demographic profiling, and to deliver targeted advertising about other products and services.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Site-related services (e.g., without limitation, maintenance services, database management, payment processors, web analytics and improvement of the Site’s features) or to assist us in analyzing how our Site and Service are used. These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Compliance with Laws and Law Enforcement

Riddle Cloth cooperates with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including but not limited to subpoenas), to protect the property and rights of Riddle Cloth or a third party, to protect the safety of the public or any person, or to prevent or stop activity we may consider to be, or to pose a risk of being, illegal, unethical or legally actionable activity.

Business Transfers

Riddle Cloth may sell, transfer or otherwise share some or all of its assets, including your Personal Information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

SECURITY

Riddle Cloth is very concerned with safeguarding your information. We take reasonable administrative, physical and electronic measures designed to protect the information that we collect from or about you (including your Personal Information) from unauthorized access, use, or disclosure. When you enter sensitive information (such as credit card number) on our order forms, we encrypt that information using secure socket layer technology (SSL). Please be aware, however, that no method of transmitting information over the Internet or storing information is completely secure. Accordingly, we cannot guarantee the absolute security of any information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored “Personal Information” (as defined in applicable state statutes on security breach notification) to you via email or conspicuous posting on this Site in the most expedient time possible and without unreasonable delay, insofar as consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

INTERNATIONAL TRANSFER

Your information may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the privacy laws may not be as protective as those in your jurisdiction. If you are located outside the United States and choose to provide information to us, Riddle Cloth transfers Personal Information to the United States and processes it there.

HOW TO OPT OUT

We want to make sure that you are comfortable with the way we are collecting, processing, and using your Personal Information, so we want to make sure we give you clarity of the various ways you can control how this information is used. Please note, however, that by opting out of any of these methods, you may be limited in your ability to access certain services, rewards, gifts and offers based on your exclusion.

Email Communications

If you do not want to be on our list, you can unsubscribe at the bottom of every email. If you are still not unsubscribed, that is an error, and use the contact form on our website. Note that you will continue to receive transaction-related emails regarding products or services you have requested, and other service-related, non-promotional emails.

The online advertising industry also provides websites from which you may opt out of receiving targeted ads from our data partners and our other advertising partners that participate in self-regulatory programs. You can access these, and also learn more about targeted advertising and consumer choice and privacy, at www.networkadvertising.org/managing/opt_out.asp, or http://www.youronlinechoices.eu/ and www.aboutads.info/choices/.

Please note you must separately opt out in each browser and on each device. YOUR PRIVACY RIGHTS

For purposes of the California Consumer Privacy Act, Riddle Cloth does not “sell” your personal information .

In accordance with applicable law, you may have the right to: (i) request confirmation of whether we are processing your Personal Information; (ii) obtain access to or a copy of your Personal Information; (iii) receive an electronic copy of Personal Information that you have provided to us, or ask us to send that information to another company (the “right of data portability”); (iv) object to or restrict our uses of your Personal Information; (v) seek correction or amendment of inaccurate, untrue, incomplete, or improperly processed Personal Information; (vi) withdraw your consent; and (vii) request erasure of Personal Information held about you by Riddle Cloth, subject to certain exceptions prescribed by law.

If you would like to exercise any of these rights, please contact us as set forth below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

If you are a California resident, you have the right not to receive discriminatory treatment by Riddle Cloth for the exercise of your rights conferred by the California Consumer Privacy Act.

DATA RETENTION

Riddle Cloth will retain Personal Information described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purposes for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

THIRD PARTY WEBSITES/APPLICATIONS

The Services may contain links to other websites/applications and other websites/applications may reference or link to our Services. These third-party services are not controlled by us. We encourage our users to read the privacy policies of each website and application with which they interact. We do not endorse, screen or approve, and are not responsible for the privacy practices or content of such other websites or applications. Visiting these other websites or applications is at your own risk.

CHILDREN’S PRIVACY

Riddle Cloth services are not intended for children under 16 years of age, we do not knowingly collect Personally Identifiable Information from children under 16 years of age (or other age as required by local law). Any users under the age of 18 must have their parent’s permission to access the Services. If you learn that your child has provided us with Personal Information without your consent, you may alert us using our contact form. If we learn that we have collected any Personal Information from children under 16 in violation of applicable law, we will promptly take steps to delete such information and terminate the child’s Account.

SUPERVISORY AUTHORITY

If you are located in the European Economic Area or the United Kingdom, you have the right to lodge a complaint with a supervisory authority if you believe our processing of your Personal Information violates applicable law.

CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, please contact using the contact form on our website (www.riddlecloth.com/contact). We will address your concerns and attempt to resolve any privacy issues in a timely manner.